Policies & Legal Terms of Use

Solo Spa Pros

Effective Date: October 20, 2026
Website: www.solospapros.com

Welcome to Solo Spa Pros! We believe in being clear and transparent about how our business operates, how your information is handled, and what you can expect when purchasing our courses and services.

By using our website or purchasing from Solo Spa Pros, you agree to the following policies.

1. Terms of Use

Website & Educational Content

Solo Spa Pros provides continuing education, professional development courses, workshops, digital resources, and community opportunities for massage therapists, estheticians, and other wellness professionals.

Our educational materials are intended for professional learning and personal career development. They do not replace professional licensing requirements, legal advice, financial advice, or medical guidance.

Continuing Education Instructor & Credits

Heather O'Neill (sole owner & operator) is an NCBTMB Approved Continuing Education Provider (#1002123).

• Courses offering NCBTMB continuing education credits will clearly identify the number of approved hours.

• Students are responsible for confirming that a course meets the continuing education requirements of their individual state licensing board or professional organization.

• To receive continuing education credit, students must complete all applicable course requirements, which may include attendance, coursework, assessments, and evaluations.

Course Materials & Copyright

All course materials, presentations, workbooks, videos, downloads, and other educational resources are the property of Solo Spa Pros unless otherwise noted.

Materials are provided for individual educational use and may not be copied, redistributed, resold, recorded, or used to teach another course without written permission.

Community Participation

We encourage respectful communication and professional collaboration.

Solo Spa Pros reserves the right to remove inappropriate content or restrict community access when necessary to maintain a welcoming and professional learning environment.

Website Availability

We make reasonable efforts to keep our website and online learning services available. Occasionally, maintenance, technical difficulties, or circumstances outside our control may interrupt access.

2. Privacy Policy

Information We Collect

When you visit our website, register for a course, make a purchase, join our email list, or contact us, we may collect:

• Your name and email address

• Contact and billing information

• Course registrations and purchase history

• Information you voluntarily provide through forms, surveys, or community discussions

• Basic website usage information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

• Process purchases and registrations

• Provide access to courses and educational materials

• Communicate important course information

• Issue certificates and maintain educational records

• Respond to questions and support requests

• Send occasional updates and promotional emails when permitted

• Improve our website, courses, and services

Payment Security

Payments are processed through secure third-party payment providers.

Solo Spa Pros does not directly store your complete credit card information.

Sharing Your Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our website, process payments, deliver courses, or manage communications.

**We may also disclose information when required by law.

Email Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

Important transactional emails, such as registration confirmations, receipts, and course access information, may still be sent when necessary.

Cookies & Website Tracking

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.

You can manage cookies through your browser settings.

Data Protection

We take reasonable steps to protect personal information from unauthorized access, loss, or misuse.

**No online system can guarantee complete security.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and recordkeeping requirements.

3. Pricing, Payments & Refunds

Pricing

All prices are listed in U.S. dollars unless otherwise stated.

Course prices, promotional offers, and available services may change without notice. The price displayed at checkout is the price applicable to your purchase.

Payment

Payment is required at registration unless another arrangement is specifically offered.

Your registration or enrollment is confirmed once payment has been successfully processed.

Live Workshop Cancellations

We understand that schedules sometimes change.

Our standard cancellation policy is:

• 7 or more days before class: Full refund or transfer to another available class.

• 3 to 6 days before class: Credit toward a future Solo Spa Pros class.

• Less than 72 hours before class: No refund or credit.

• Failure to attend: No refund or credit.

Transfers and credits are subject to course availability.

If Solo Spa Pros Cancels a Class

If we cancel a scheduled workshop, registered students will be offered a full refund or the option to transfer to another available class.

Refunds will be returned to the original payment method whenever possible.

Online Courses & Digital Products

Because online courses and digital materials provide access to educational content immediately or shortly after purchase, purchases are generally nonrefundable once access has been granted.

If you experience technical problems that prevent access, please contact us so we can help resolve the issue.

If Solo Spa Pros cannot provide the purchased content or reasonable access to it, we will offer an appropriate resolution, including a refund when warranted.

Memberships & Recurring Subscriptions

Memberships and subscription services are billed according to the terms presented at checkout.

You may cancel a recurring membership before your next billing date to prevent future charges.

Cancellation stops future billing. Access generally continues through the end of the current paid billing period.

Partial billing periods are not normally refunded unless required by law or otherwise stated at purchase.

Refund Requests

To request a refund, cancellation, or transfer, please contact us through the website's contact form.

Include your name, course title, and registration information.

Approved refunds are typically processed within 5 to 10 business days, depending on your payment provider.

4. Guarantees & Educational Expectations

Our Commitment

Solo Spa Pros is committed to providing quality educational experiences that are practical, relevant, and supportive of professional growth.

We make reasonable efforts to ensure course descriptions accurately represent the content and learning experience provided.

Learning Outcomes

Our courses are designed to help students develop knowledge, skills, confidence, and professional awareness.

• However, individual results vary.

• We cannot guarantee specific career outcomes, business success, income increases, employment opportunities, licensing approval, or professional advancement.

• Course Satisfaction

  If you believe a course was significantly different from its advertised description or did not provide the educational content promised, please contact us. We will review your concern and work toward a fair resolution, which may include additional support, course credit, or a refund when appropriate.

• Professional Responsibility

  Students are responsible for applying course information within their professional scope of practice and in accordance with applicable laws, regulations, and licensing requirements.

5. Changes to These Policies

• Solo Spa Pros may update these policies as our courses, services, and business evolve.

• Updates will be posted on this page with a revised effective date.

• Changes will not retroactively alter the material terms of an existing purchase unless required by law or agreed to by the purchaser.

  **Contact Information

  Questions about our policies, course registrations, privacy, or refunds?

  • Solo Spa Pros
    Heather O'Neill, Founder
    NCBTMB Approved Continuing Education Provider #1002123

    Website: www.solospapros.com

    • Please use the contact form on our website. We typically respond within 1 to 2 business days.

    • Nothing in these policies limits rights or remedies that cannot legally be waived under applicable consumer protection laws.